We have one main goal at Be Fit Food: we want to help Australians to eat themselves better.

Australia’s obesity rates are continuously on the rise and there is little education in place to show the public the effects of added sugar & sodium, high carb & large portioned diets can have not just on our weight, but on our general health & wellbeing. 

That’s why our founders, Dr Geoffrey Draper, a bariatric surgeon, and Kate Save, an accredited practising dietitian & exercise physiologist, started Be Fit Food.

Our programs give our customers the food, resources and dietitian support they need to lose weight rapidly while still eating nutrient-rich, real food rather than resorting to shakes, bars or detox teas. 

Our recipes are created by our team of dietitians and are designed to bring the body into mild nutritional ketosis, which makes the body burn stored fat rather than carbohydrates and helps our customers to feel fuller for longer, have more energy throughout their day, sleep better and help towards other health benefits such as lowered cholesterol & balanced blood sugar levels.

There are a lot of weight loss programs and products out there so we understand how finding the best company for you can be pretty overwhelming!

We are, however, super proud of how we differ from others in the market. We are Australia’s leading real food Very Low Calorie Diet (VLCD) meal program, founded by a bariatric surgeon and a clinical dietitian as a scientifically formulated, real food alternative to supplements, shakes and bars.

Our recipes follow a mediterranean style approach, with low carbs and 4-12 different veggies per meal, which helps bring the body into a mild nutritional state of ketosis for effective fat burning. Our programs are suitable for chronic health disease management such as T2 Diabetes and high cholesterol.

Our customer’s results speak for themselves, not just from the number on their scales, but from a wide range of other health benefits such as improved bowel movements, better sleeping habits, decreased bloating, more energy and improvement in mental health.

Before taking on any weight loss program, including our Be Fit Food options, we strongly suggest chatting to your health care provider to make sure you’re making the right choices for you. 

Be Rapid

Our Be Rapid program gives our customers the food, resources and dietitian support they need to lose weight rapidly (average of 2-10kgs in the first two weeks). Our program allows for 800-900 calories per day, which induces mild nutritional ketosis through our low carb, high protein meals.

Be Lean

Our Be Lean programs are all about slower, more gradual weight loss and weight management. Available in flexible five or seven day program options, that allow for between 1000 to 1500 calories per day. These programs are ideal for those who live an active lifestyle or for maintaining weight loss and to educate on carbohydrates and portion control so you can incorporate our healthy eating philosophy into your own cooking and daily lives.

Be Fit Man

Our Be Fit Man program has been designed specifically as a weight loss and health maintenance program for men. Men typically have a 30% higher basal metabolic rate (or “metabolism”) than females, so this program is 30% higher in protein and calories.

Meal Bundles

If following a meal program isn't for you, we have a range of bundles designed to provide you with healthy prepared meals to keep in the freezer, perfect for when you simply want a quick & healthy low carb, high protein meal. 

Choose from 7, 14 or 28 meal bundles or our Be Maintenance or 5:2 program which provides enough ready-made meals for four weeks on a 5:2 fasting diet. 

This program is for people who wish to achieve rapid weight loss. 

We do recommend however, before starting a new way of eating, that you seek medical advice and have a medical check-up. Particularly if you have a current medical condition and are taking medications. This is because our programs can improve health markers and you may require ongoing follow up. Please book in with our in-house dietitians who can assist you with choosing the appropriate program and to get the right support.

Please note if you have certain medical conditions, are pregnant, breastfeeding or underweight, you should not do the diet. Please see ‘Who should avoid a Very Low Calorie Program’ for further information. 

Our most commonly used program is Be Rapid, which provides approximately 820-920 calories and around 50- 60g of carbohydrate per day. On average our customers achieve a weight loss between 2-10kg in the first two weeks of the program.

The Be Lean 1000 program provides approximately 1000-1200 calories per day and is typically chosen by those who are seeking a slower or more gradual weight loss at 1-2 kg in the first two weeks.

The Be Lean 1200 program provides approximately 1200-1500 calories per day and is suited to those wanting to manage or maintain their weight. It is also suitable for those who are highly active and participate in a lot of exercise.

Other Benefits of our programs:

●      Improved general health, improved well-being and developing healthier habits

●      Increased energy

●      Metabolic benefits– improving blood sugars, preventing type 2 diabetes, reducing blood pressure and improving cholesterol profile

●      Improvement in sleep

●      Educate portion control

●      Reset Metabolism

It’s important to note that different individual results may vary. The weight loss journey each person experiences will be different to that of someone else. There are several factors that affect the rate at which weight loss occurs. Some of these include genetic factors, sex, starting weight, hormones, gut microbiome, past dieting habits and hydration status. You can book in for a complimentary dietitian phone consultation to discuss. 

As with all changes to your diet we recommend you discuss it with your doctor or dietitian, they will be able to advise you on how to manage any medical conditions and you should always follow their advice.

Doctors, Dietitians and other health professionals can also help with any monitoring or tests needed to see how you are tracking.

For additional information to support the consultation with your doctor– please share this letter with your doctor to help explain the programs and where to seek further information.

You can also find a list of healthcare providers that can help you on our website under our Health Professional Directory.

There are some individuals who should avoid a VLCD:

 Those who have a significant underlying medical condition should speak to their doctor first

-        Pregnant women & Breastfeeding women
-        Underweight and/or have a history of an eating disorder
-        Children under 18 years
-        People with porphyria
-        People who’ve had a recent heart attack.
-        Heart failure/Ischemic Heart Disease or have unstable angina
-        People with renal or liver disease
-        Diagnosed with a significant psychiatric disorder
-        Frail or recovering from surgery

You should use caution if the following applies to you, you should discuss doing a VLCD with your doctor if any of the following apply:

-        Those who have a significant underlying medical condition should speak to their doctor first
-        Older adults >70
-        A person with Type 1 or 2 Diabetes
-        Those who require medications
-        On insulin or any hypoglycemic agents– A detailed assessment & education by health professional is required to plan adjustments to medications
-        Pancreatitis
-        Psychological Disturbances - Alcohol and drug related psychosis 
-        Gallstones
-        Gout (Acute attacks may occur)
-        IVF and Fertility Treatment

The information listed is not a substitute for independent professional medical advice.

This is completely up to you! We do recommend doing our Be Rapid program for two weeks to achieve an effective metabolism reset and repeating seasonally for maintenance (around three to four times a year). If you’re after significant weight loss however, we recommend taking on the program until you have reached your goal results and have established your own healthy eating habits that you can implement into your own cooking.

Taste

We’ll be honest, our meals won't taste as good as what you’re used to. Why? Because we don’t add any artificial flavours or sweeteners and make sure our meals are all low in sodium. We do welcome you to add natural spices to our meals, such as pepper, chilli, nutmeg, curry powder and other herbs to tailor the taste without adding any nasties that will affect your end results.

Did you know it takes approximately 24 days for your taste buds to regenerate and adapt to new tastes and flavours? Once you have kicked your (sometimes unknown) addiction to sugar and salt, you will start to really taste and enjoy whole foods the way Mother Nature intended.

Portions

One of the key contributors to unwanted weight gain, is that we tend to eat larger portions than what our bodies actually need.

We have scientifically formulated each of our meals to be calorie controlled and to provide the perfect amount of nutrients based on the recommended dietary intake, however we also strongly encourage you to add low starch vegetables and salad to your meals. This helps to show you what your meals should embody once you take our food philosophy into your own cooking.

We did a lot of testing when we first started putting together our program and found that freezing our meals was the best way to lock in all the nutrients and deliver the freshest possible meals to our customers. It also means we don't need to gas our foods or add preservatives and helps reduce food wastage from our end, as well as in your home, as you can store our meals for longer periods of time.

Our Customer Service team are contactable by phone between 9:00am-5.30pm weekdays and 9:00am-4:00pm on Saturdays. Outside of these hours we recommend contacting our Customer Service team via support@befitfood.com.au and we will endeavour to get back to you within 24 hours.

Come and visit us at 2/49 Mornington-Tyabb Road, Mornington 3931 during the following opening hours:

Come and visit us at 495 Main Street, Mordialloc 3195 during the following opening hours:

We are closed on public holidays unless otherwise advertised on our social media channels.

We recommend 30 minutes of light to moderate physical activity each day. This can be exercises such as walking, yoga, pilates or a light weights session. Exercise can increase hunger and make the program a little more challenging to adhere to. However, after transitioning into mild nutritional ketosis (after the first few days) you may feel energetic and quite keen to exercise. We have many clients that have the energy to exercise as per their normal routine after the first few days. You could try going for a 30-minute walk each day and build up from there.

It is important to listen to your body. The decrease in calories could make it difficult for you to participate in high intensity activity. As you are in mild nutritional ketosis, the stores of sugar in your body have been used up which is what we normally rely on for high intensity exercise. Instead, you are relying on fat as an energy source. As a result, you may experience lethargy or light-headedness when participating in training such as HIIT (high intensity interval training).

It is also recommended if you are exercising or participating in weight training that you match your snacks to your training. Having a protein snack within 30 minutes of completing exercise will help promote muscle recovery and maintain muscle mass.

Another option is to split one of your snack allowances to match your training. You may like to have half of a fruit snack prior to exercise to give your body some nature sugar to run off, and then have half of a protein snack afterward for muscle recovery. (1/2 fruit snack + 1/2 protein snack= 1 snack total).

Our Be Rapid program is designed to induce mild nutritional ketosis. This is a state in which our body switches from using sugar (from carbohydrates) as a primary energy source to using our stored body fat. This process produces ketones. Mild nutritional ketosis a state in which the ketone levels in our body are only slightly elevated (0.3-1.5mmol/l), in comparison to other more extreme ketogenic diets that can reach a higher level of ketosis. Evidence demonstrates that the effects of mild nutritional ketosis on weight loss are very similar to that of the more extreme levels of ketosis, with less extreme side effects.

How do we induce this state? The limited intake of carbohydrates and low-calorie intake on the Be Rapid program is what allows mild nutritional ketosis to occur. This results in a calorie deficit and promotes effective fat loss. Our meals are also high in protein and moderate in healthy fats, which is another benefit in comparison to typical ketogenic diets that are extremely high in fat and often reduce the amount of ‘fat-burning’ that occurs.

The Be Rapid meal program does not exclude any whole food groups, but we do ensure it fits within the nutritional parameters required for achieving mild nutritional ketosis and rapid weight loss.

Our meals are all made from high quality, fresh ingredients including lean beef, skinless chicken breasts and tenderloins, lean lamb fillets, Atlantic salmon and a wide array of seasonal vegetables, legumes, nuts and seeds with up to 4-12 varieties in each meal.

We use a range of whole grains in our meals including quinoa, brown rice, whole meal soba and buckwheat noodles as well as high protein, low carb pasta. We also use many different legumes as an extra source of dietary fibre and protein to promote better satiety (fullness) and support digestive health.

Our meals are all calorie controlled and formulated to be high in protein and a source of dietary fibre. Each meal is designed to provide a source of essential vitamins and minerals which may include Iron, Calcium, Folate and B Vitamins just to name a few, to assist you in meeting your estimated daily nutrient requirements.

A full nutritional panel and ingredient list is included with each product description on the website.

At Be Fit Food we have a team of Accredited Practising Dietitians and Nutritionists. We encourage all customers to book in for their free consultation with a BFF dietitian prior to commencing any program and while on the program. If you are local to our Mornington or Mordialloc retail stores (or if you’re ever in the area!) you can book in with a dietitian to have a free body composition scan and consultation. To book, please call us on 1300 263 257, Book Online Here or email dietitian@befitfood.com.au">

Our dietitians are available Monday to Friday from 9:00am to 5:00pm.

We encourage customers to book phone consultations or body compositions weekly throughout the duration of their program. Speaking with a dietitian helps to keep you on track and motivated, in addition to sharing information on the numerous other health benefits that go beyond the numbers on the scales which are just as important.

We sure do! Our menu offers a range of gluten free, vegetarian and vegan options. We also have numerous alternative menus for allergens and preference (such as a coriander free menu, low garlic and onion, dairy & lactose free), these can be found in the resources section of our website.

Please note, we currently offer set gluten free and vegetarian menus in our Be Rapid program, however if you have other dietary preferences or requirements, you will need to select a “Create Your Own Menu” program and customise your meals according to your needs.

Our approach to weight loss is supported by the science behind the CSIRO. Rigorous scientific evidence shows a low-calorie, low carbohydrate diet is very effective in promoting substantial weight loss. It improves blood glucose control and normalises blood cholesterol levels, which is particularly beneficial for the treatment of insulin resistance, metabolic syndrome and type 2 diabetes.

Our Be Rapid meal program is made from high quality, wholesome and fresh ingredients including a wide array of seasonal vegetables, legumes, nuts and seeds. The meals also contain healthy sources of protein including lean beef, skinless chicken breasts and tenderloins, lean lamb fillets and Atlantic salmon. Each meal contains 4-12 different vegetables, making them a good source of fibre, nourishing the gut microbiome. We uses a wide range of whole grains in our meals including quinoa, brown rice, wholemeal soba and buckwheat noodles, as well as high protein, low carbohydrate pasta. This is different to most other rapid weight loss programs that provide synthetic meal replacement shakes and bars.

When you’ve worked hard to lose weight quickly, you’re obviously going to want to maintain your results! Be rest assured that weight loss from a rapid weight loss program is maintainable when followed by weight maintenance. It is important when weight loss is achieve, an active weight maintenance program is adhered to that supports behavioural therapy, nutritional education and exercise. dietitian@befitfood.com.au">Chat to our dietitians to find out more. 

The amount of weight loss each person experiences in the first week of our programs will be different, as will the weight loss throughout the entirety of the program. It is also normal for weight loss to plateau at times. Each week you can experience different results as your body adjusts to the changes. It is a complex process and each person experiences his or her own unique weight loss journey.

A weight loss anywhere from 0.5-2kg on average per week is considered successful weight loss.

If you would like, you can also schedule you for a complimentary dietitian phone consult to discuss your weight loss concerns. If you need some extra support, you can also join our Be Fit Foodie page. 

OurAllowed Extras List is our list of BFF dietitian approved low starch, low carb options that you can use to put into a side salad, side vegetables, small snack between meals, plus some extra protein ideas for those who are really active or have higher than usual protein requirements.

These additional side salads/vegetables will not inhibit weight loss due to their low calorie, carb and high fibre properties and by including one serve of ½-1 cup with each meal, it will help to ensure that you feel satisfied, especially when you commence the program. You may also find that it helps your bowels by increasing the total volume of food you consume on Be Rapid but we also strongly advise to drink plenty of water.

You can download the latest edition of our Allowed Extras List here.

Not only does alcohol contain additional calories, carbs and sugar, it has an immediate effect on the liver, and pauses your ability to burn other nutrient therefore making you more likely to store your next meal as fat in your body.

Whilst on the program, if you find yourself at social events where you would usually drink alcohol, check out our BFF mocktail recipes here.

But of course, we’re human, and understand that sometimes these things are unavoidable. If you’re going to drink alcohol, we recommend sticking to a spirit & soda water mix or get adventurous and try your preferred spirit with kombucha (G&K is the new G&T!).

You can go nuts on the herbal tea, black tea and black coffee!

If you’re sticking to the Be Rapid program strictly, additional milk is counted as a snack (adding an extra ~100 calories). If you can’t go without your latte, you may choose to include this as your second snack while on the program.

While you are breastfeeding your nutritional needs are increased, as your body ensures it can supply sufficient nutrients to your growing bub. We would not recommend rapid weight loss in the early stages of breastfeeding to ensure that your milk supply remains constant, however after the first few months, if your baby is not fully reliant on breastmilk, you may be able to use the Be Rapid program if you find it does not compromise your milk supply. We strongly suggest chatting to your health care provider or organising a free consultation with one of our friendly dietitians via dietitian@befitfood.com.au to ensure you are selecting the right program for you.

Click 'Log in' in the top right-hand corner. You'll be taken to a page where we will ask if you are new customer. Hit the 'REGISTER' button and follow the prompts to complete your account. 

Browse our programs and products in the 'shop' tab of the website. 

Simply select programs or products and customise if necessary. If selecting a program, please make sure you select your snack before selecting your subscription frequency of 'One Time Only', 'Weekly' or 'Monthly'. 

Once you have added to cart, you can add delivery notes and follow the prompts to arrange delivery or pick up of your delicious BFF meals. 

Deliveries are scheduled between 7:00am-5:00pm. We make every effort to deliver within this time frame, but delays can be unavoidable due to weather, traffic and mechanical malfunctions. We do our best to notify you if a delivery will be made outside of this window. 

See the below delivery areas and the order cut off and delivery days. If you are unsure of your delivery areas, please head to the ‘Do you deliver to my area?’ section of our FAQs.

Victoria

Melbourne Metro:

·       Order by 11.30am AEDST Tuesday for delivery on Thursday

·      Order by 11.30am AEDST Wednesday for delivery on Friday

·       Order by 11.30am AEDST Thursday for delivery on Saturday

·       Order by 11.30am AEDST Friday for delivery the following Tuesday

Outer Melbourne East & Outer Melbourne West:

·       Order by 11.30am AEDST Friday for a delivery on the following Tuesday

Ballarat & Bendigo:

·       Order by 11.30am AEDST Thursday for a delivery on the following Monday

Geelong & Mornington Peninsula:

·       Order by 11.30am AEDST Wednesday for a delivery on Friday

·       Order by 11.30am AEDST Friday for a delivery the following Tuesday

Geelong Regional:

·       Order by 11.30am AEDST Thursday for a delivery on Monday

Yarra Ranges:

·       Order by 11.30am AEDST on Monday for delivery on Wednesday

Gippsland:

·       Order by 11.30am AEDST on Tuesday for delivery on Thursday

Albury & Wodonga:

·       Order by 11.30am AEDST Thursday for a delivery on Saturday

Mornington & Mordialloc Retail Stores/Click and Collect:

·       Order by 2:00pm AEDST the day before for pick up the following day

·       Pick up available Monday-Friday between 9:00am-5:30pm

·       Pick up available Saturday between 9:00am-4:00pm

·       Pick up available Sunday between 10:00am-2:00pm

Dandenong Warehouse Click & Collect:

·       Order by 4:00pm AEDST the day before for pick up between 10:00am-2.00pm the following day

Brunswick Click & Collect:

·       Monday-Friday pick up, Order by 10:00am AEDST for pick up between 3:00pm-9:00pm the same day

·       Saturday pick up, Order by 4:00pm AEDST the day before for pick up between 3:00pm-9:00pm

Campbellfield Click & Collect:

·       Pre-orders open 22/01/2020 for first pick up starting 29/01/2020

·       Monday pick up, Order by 8:00am AEDST for pick up between 10:00am-2:30pm the same day

·       Tuesday-Friday pick up, Order by 2:00pm AEDST the day before for pick up between 9:00am-2:30pm

New South Wales

Sydney Metro: 

·       Order by 11.30am AEDST Monday for delivery on Friday

·       Order by 11.30am AEDST Tuesday for delivery on Saturday

·       Order by 11.30am AEDST Wednesday for delivery on the following Tuesday

·       Order by 11.30am AEDST Thursday for delivery on the following Wednesday

Central Coast:

·       Order by 11.30am AEDST Wednesday for a delivery on the following Monday

Wollongong:

·       Order by 11.30am AEDST Tuesday for a delivery on Saturday

Blue Mountains, Bathurst, & Orange:

·       Order by 11.30am AEDST Thursday for a delivery the following Wednesday

Newcastle:

·       Order by 11.30am AEDST Tuesday for a delivery on Saturday

·       Order by 11.30am AEDST Wednesday for a delivery on the following Monday

Newcastle Regional:

·       Order by 11.30am AEDST Wednesday for a delivery the following Tuesday

NSW SW Border:

·       Order by 11.30am AEDST Monday for a delivery the following Friday

Australian Capital Territory

Canberra:

·       Order by 11.30am AEDST Wednesday for a delivery the following Monday.

South Coast & Cooma:

·       Order by 11.30am AEDST Wednesday for a delivery the following Wednesday.

Queensland

Sunshine Coast:

·       Order by 11.30am AEDST Wednesday for delivery on Tuesday

Brisbane:

·       Order by 11.30am AEDST Thursday for delivery the following Tuesday

Gold Coast:

·       Order by 11.30am AEDST Thursday for delivery the following Friday

South Australia

Adelaide Metro:

·       Order by 11.30am AEDST Tuesday for delivery on Saturday

Adelaide Regional:

·       Order by 11.30am AEDST Tuesday for delivery on Saturday

Western Australia 

Perth Metro:

·       Monthly delivery on the last Wednesday of every month

·       Order by 11.30am AEDST Tuesday the week prior

If you wish to cancel your order, we ask that you please let us know prior to 11:30am AEDST on the day of your cut-off (see above), otherwise your order would have already been packed and onboard for delivery.

To cancel your order, please call our Customer Service team on 1300 263 257 during business hours.

We offer free delivery for all VIC, NSW, SA & ACT orders that are over $177. Any orders under $177 in those states will be charged a $20 delivery fee.

At this stage due to freight costs, all QLD orders over $250 will be charged a $10 delivery fee and any order under $250 will be charged $20.

For WA orders, all orders $180 or below will be charged a $30 delivery fee, all orders between $181-$300 will be charged a $20 delivery fee, and all orders $300 and above will get free delivery.

After adding your items to your cart & logging into your account, you'll be taken to the payment information screen. On the right-hand side, you'll see a summary of your items. Under this, there is a field for 'discount code' (as shown below). Simply enter the coupon code in this field & hit 'Apply'. 

Please note, only one coupon code can be used per transaction and to ensure you type the coupon code exactly as it appears as this is case sensitive.

You will receive confirmation shortly after your order has been placed. This will include details of your delivery date and what you have ordered, make sure you have a good read to ensure nothing is missing or incorrect so we can get it fixed before cut-off times.

Check to see if your postcode is included in the below lists (TIP: hold ‘Command + F’ on a Mac or ‘Ctrl + F’ on a PC to search). If you can’t see your postcode, please know that we are constantly working on expanding our delivery areas, however we would love you to register your interest by getting in touch with us at support@befitfood.com.au

Head to the When do I need to order by & When will I receive my order? section above to find your order cut off times.

We currently offer four pick up locations for Click & Collect: our Mornington store, Mordialloc Store, Dandenong Warehouse, Brunswick, and Campbellfield Click & Collect location.

Mornington retail store: 2/49 Mornington-Tyabb Road, Mornington VIC 3931 (can pick up next day Monday to Friday, 9:00am-4:00pm Saturday, 10:00am-2:00pm Sunday, during store hours when order is placed by 2:00pm the day before - excludes public holidays)

Mordialloc retail store: 495 Main Street, Mordialloc VIC 3195 (can pick up between 12:00pm-5.30pm Monday to Friday, 9:00am-4:00pm Saturday, 10:00am-2:00pm Sunday, during store hours when order is placed by 2:00pm the day before – excludes public holidays)

Dandenong Warehouse: 53 Babbage Drive, Dandenong South, VIC 3175 (can pick up between 10:00am-2:00pm Monday to Friday when order is placed by 4:00pm the day before – excludes public holidays)

Brunswick: 259 Lygon Street, Brunswick, VIC 3056 (Monday - Friday cut off 10:00am for same day pick up between 3:00pm-9:00pm, Friday cut off 4:00pm for Saturday collection between 3:00pm-9:00pm - excludes public holidays)

Campbellfield: 22 Salvatore Drive, Campbellfield, VIC, 3061 (Fresh by Noon) (Monday cut off 8:00am for same day pick up between 10:00am-2:30pm, Tuesday-Friday cut off 2:00pm the day before for collection between 9:00am-2:30pm next day- excludes public holidays)

Of course! When choosing your method of shipping, simply select 'Picked Up' and select which location you would like to pick up from. Your order will be ready to pick up the next day. Order cut offs can be found in our “Where Can I Click & Collect” FAQ. 

Our retail staff would love to have you head in store and help select the best program for you. Just head in store during our opening hours and allow roughly 20 minutes to choose and chat to our staff.

Deliveries are scheduled between 7:00am-5:00pm. We make every effort to deliver within this time frame, but delays can be unavoidable due to weather, traffic and mechanical malfunctions. We do our best to notify you if a delivery will be made outside of this window. 

You will receive a text message the day before your delivery with an estimated delivery time, however, please note that factors that are outside of our drivers control, such as weather and traffic, can delay the delivery time.

You will also receive a confirmation text once your delivery has been made, with a photo with proof of delivery if you were unable to sign.

Please include your delivery notes located in the box "Write any special instructions for your shipment here" within the cart prior to selecting shipping options. 

Keep in mind, these are notes for the driver and not to edit the order placed.

While our drivers always try to adhere to your delivery notes, their safety comes first.

If you’re asking our drivers to drop off your delivery to a specific area, please make sure the area is well lit, easily accessible, unobstructed and that no unrestrained animals are present.

Unfortunately, we’ve had past incidents of our drivers being bitten by customer’s dogs, therefore if there is an unrestrained dog on the premises the driver will not access the property.

We’ll provide you with a tracking link sent via SMS the night before your delivery, along with an estimated time of arrival of your order. Once delivered, our driver will send you another SMS with confirmation and a link to a photo of proof of delivery if you were unable to sign. If you have any questions about your upcoming delivery, please email support@befitfood.com.au or give us a buzz on 1300263257.

We use a frozen supply chain to make sure your meals are frozen from our kitchen to your doorstep.

We use Sancell Thermal Bags in all our deliveries. This ensures your delivery remains frozen for up to 12 hours once delivered, even in extreme 40-degree temperatures.

We have several procedures in place from kitchen, packing and delivery to minimise the risk of any missing items or damage along the way. If however this has happened, please get in touch by emailing support@befitfood.com.au or calling us on 1300263257 so we can get this resolved for you as soon as possible.

We’re fully responsible for ensuring that your BFF order is safely transported and delivered, and we will provide proof of delivery for your order via a photo link sent via SMS. Once delivered however, the responsibility for your order is transferred to you. We aim to provide the best possible customer service and support for any issue related to your delivery, and our amazing team are available via support@befitfood.com.au or 1300263257.

Your weekly or monthly recurring orders will arrive on the same day as your initial chosen delivery day. 

For example; if you place your weekly recurring order for a Thursday, it will arrive every Thursday. 

If you place your monthly recurring order for the second Tuesday of the month - it will arrive the following month on the second Tuesday. 

As soon as you have placed your order, you will be charged for it. 

We do not record your credit card details on our website. All your details go through Stripe, our payment processing provider, who are an international secured payment platform.

Without limiting your rights under Australian consumer law:

1. If there is a major fault or issue with our product, you are entitled to a refund or replacement at our discretion; and
2. if the problem is minor, you are entitled to a replacement or a gift voucher 

We are unable to provide a refund for change of mind or taste preference after we have processed your payment. 

If you have been charged incorrectly, please get in touch with us between Monday to Friday 9:00am-5.30pm via support@befitfood.com.au or 1300263257 and we will get this resolved as soon as possible for you.

We currently have some information sheets in circulation, where the pricing may not be 100% accurate. We are trying to remove these to avoid confusion, but please ask our friendly staff in store, our customer service team or view the website for all up to date pricing.

You will be charged the following week or following month at the same time that you placed your initial order. 

For example, if you placed your first order at 8:00am on a Thursday, you will be charged for a recurring weekly order at 8:00am on the following Thursday. 

For our online store, we accept the following methods of payment: 

• Visa 
• Mastercard 
• Paypal 
• Afterpay 
• Zip pay 

For our retail stores, we accept: 

• Eftpos 
• Cash 
• Afterpay

All meals except for our granola, porridge, cookies & Molives are snap frozen after cooking and kept frozen for delivery. If kept frozen, your meals will have a shelf life of 12 months from production date. The label on each meal will let you know how long your meals will last once defrosted.

We recommend keeping your BFF meals frozen and popping them into the fridge for defrosting the night before consumption. The label on each meal will let you know how long your meals will last once defrosted.

Your meal should have recommended cooking instructions on the label for you to follow, however there are alternative ways to enjoy our meals:

Eggs

You may prefer to cook your defrosted eggs as a traditional omelette on the stovetop until lightly golden on both sides.

Soups

Once defrosted, you can heat up your soup on low heat until heated in a saucepan on your stovetop.

Oven

Remove the meal from the container and place in a tray suitable for the oven, cover with aluminium foil and place on a suitable oven proof tray whilst cooking slowly on a low temperature until heated through.

Stove

Place your defrosted meal in a pot and cook on low until warmed through.

If you have defrosted one of your meals and kept it refrigerated, you can re-freeze your meal. Just ensure that once defrosted again, you cook until piping hot and consume immediately.

All our meal packaging is recyclable.

In many traditional frozen or pre-prepared meals, salt or thickeners are added for preserving or for flavour, which also helps to bind fluid. Be Fit Food meals are low in sodium (less than 120mg/100g) and contain no added thickeners. As a result, once you heat the meals in the microwave, the vegetables release fluid. You can simply drain this fluid before consuming your meal and then place the meal into a bowl.

There are 4-12 varieties of vegetables in each of our meals. Vegetables are over 95% water, so given the quantity of vegetables we have in our meals there is going to be some water content in the cooking process. We also try to slightly undercook the vegetables. This allows for the vegetables to then not become overcooked when the consumer heats them in the microwave, thereby losing even more water.

At Be Fit Food we prepare meals from farm fresh ingredients daily and then freeze them to preserve the DNA of the food rather than relying on gassing methods to keep the food ‘’fresh’’. We also freeze our meals for food safety. We consider that delivering food frozen (approximately -17 degrees Celsius) to be much safer for our customers, particularly in regards to temperature control for delivery to multiple states across Australia.

Storage: Keep Frozen, once thawed, use within 7 days.

Serving Instructions: Thaw in the fridge. Shake well before drinking.
Once defrosted, keep refrigerated at less than 5 degrees. Consume within 1 day of opening.

In its frozen state, the smoothies are good for 12 months. 

Anyone can! You’ll either receive a pop-up asking you to join or simply head to the loyalty section at the top of the website (desktop) or right-hand menu bar (mobile).

1 point = 1c  100 points = $1, 1000 = $10, 10000 = $100 and so on.

You can earn Be Fit Foodie loyalty points in lots of different ways! Discover them all below:

* Successful referral based on friend making a purchase over $150

You can view your Be Fit Foodie loyalty points by heading to the ‘Loyalty’ section at the top of our website on desktop or in the side menu on mobile. You’ll see your points total under “Be Fit Foodies”.

You can cash in your points for vouchers via the Be Fit Food loyalty panel. Once you’ve cashed your points, your unique code will pop up for you to copy, or will remain in your Rewards section for you to come back to.

Please refer to the following table for Be Fit Foodie loyalty point approval periods:

Please refer to question 6 and allow for the relevant approval period.

If you no longer wish to be part of our loyalty program, please get in touch with us via support@befitfood.com.au or 1300 263 257 and we will deactivate your account. Please note, you will lose any points you have accrued.

You can rejoin the loyalty program at any time, however your points will begin from zero.

Your points will automatically expire 12 months after no purchase activity.

No, you cannot use your points in conjunction with a discount code or offer. Reward points are not transferable.

At this point in time, if your loyalty points bring you under the free shipping threshold, you will be charged shipping. We are working hard to make this compatible in the future.

Log in or sign up to our Be Fit Foodies loyalty program (you can use the same log in you use to order). Head to the Refer Friends section in the loyalty panel and then select how you would like to share via social media, email or with your unique link. Please note, your friends will need to use the code which pops up when they click through the link you sent for them to receive the discount. After 7 days of their purchase, 1000 points (valued at $10) will be added to your Be Fit Foodies account for you to use.

Your friend will need to spend over $150 for the referral to be successful. For the rest of 2019, we’ll be offering 5000 loyalty points ($50!) for successful referrals and $50 welcome vouchers to your BFF. From January 1st 2020, referral loyalty points will revert back to the standard 1000 points ($10).

Be Fit Food reserves the right to remove your points due to an unsuccessful referral. You’ll receive your loyalty points 7 days after your friend makes a purchase. This is done to prevent any fraudulent activity from customers referring friends with no intention of purchasing.