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Call
1300 263 257 (1300 2 meals)
Contact
support@befitfood.com.au
Store info

Customer Service: Mon-Fri:9am-5pm 

Stores: Mon-Fri:9am-5pm  Sat:9am-4pm  Sun:10am-2pm

Directions

Retail stores:

49b Mornington-Tyabb Rd,
Mornington VIC 3931

495 Main St, Mordialloc VIC 3195

Retail stores:

49b Mornington-Tyabb Rd,
Mornington VIC 3931

495 Main St, Mordialloc VIC 3195

Customer Service: Mon-Fri:9am-5pm 

Stores: Mon-Fri:9am-5pm  Sat:9am-4pm  Sun:10am-2pm

Frequently Asked Questions

FAQ

1. General Questions

What is Be Fit Food?

How is Be Fit Food different to other companies and weight loss programs?

What program is right for me?

How long should I do BFF for?

What should I expect from my BFF meals?

Why are your meals frozen?

What are your customer service opening hours?

What are your Mornington store opening hours?

What are your Mordialloc store opening hours?

Can I exercise while on the program?

2. Nutrition & Dietary Questions

What is mild nutritional ketosis?

What is the nutritional content of your meals?

How do I speak to a dietitian?

Does BFF cater to different dietary requirements?

Is rapid weight loss safe?

Is rapid weight loss maintainable?

What allowed extras can I have?

Can I drink alcohol while on the program?

Is coffee or tea allowed on the program?

Can I do BFF if I’m breastfeeding?

3. Ordering

How do I create an account?

How do I place an order?

When do I need to order by & when will I receive my order?

How do I cancel my order?

What are the delivery fees?

How do I enter a coupon?

Will I received a confirmation email?

4. Delivery & Pick Up

Do you deliver to my area?

Where can I Click & Collect?

Can I pick up from your retail stores?

Can I shop in store instead of ordering online?

What time will my order arrive?

What driver notes can I give?

Can I track my delivery?

How do you make sure my order stays frozen during transit?

How long will my delivery stay frozen for unattended?

Missing & faulty items

What happens if my delivery goes missing once delivered?

When will my recurring orders arrive?

5. Payments & Pricing

When will I be charged for my order?

Do you store my credit cards details?

Refunds

What do I do if I’ve been charged incorrectly?

Why have I seen different pricing than what is on your website?

When do I get charged for my recurring orders?

6. Heating & Storage

How long will my BFF meals last?

How should I store my meals?

How do I heat my meals?

Can I freeze a meal once defrosted?

Is your packaging recyclable?

Water content in BFF meals