Frequently Asked Questions


1. General Questions

What is Be Fit Food?

How is Be Fit Food different to other companies and weight loss programs?

What program is right for me?

Is the Be Rapid Program right for me?

What results am I likely to achieve while on the program?

Should I discuss doing these programs with my doctor?

Who should avoid a Very Low Calorie Program (Be Rapid)?

How long should I do BFF for?

What should I expect from my Be Fit Food meals?

Why are your meals frozen?

What are your customer service opening hours?

What are your Store Hours?

Can I exercise while on the program?


Why should I try Be Fit Food?

Am I eligible for NDIS funding?

Can I try Be Fit Food as a one-off?

Do I get to choose my own meals?

Am I locked in?

What types of NDIS plans do you work with?

How do I place my order?

How much does it cost?

How does payment work?

What support do you offer?

Who can I contact about my NDIS plan?

I need an item number to check my eligibility.

Which Be Fit Food plan will suit me?

3. Nutrition & Dietary Questions

What is mild nutritional ketosis?

What is the nutritional content of your meals?

How do I speak to a dietitian?

Does BFF cater to different dietary requirements?

Is rapid weight loss safe?

Is rapid weight loss maintainable?

My weight loss has paused, why?

What recommended extras can I have?

Can I drink alcohol while on the program?

Is coffee or tea allowed on the program?

Can I do BFF if I’m breastfeeding?

4. Ordering

How do I create an account?

How do I place an order?

When do I need to order by & when will I receive my order?

How do I change or cancel my order?

What are the delivery fees?

How do I enter a coupon?

Will I received a confirmation email?

5. Delivery & Pick Up

Do you deliver to my area?

Where can I Click & Collect?

Can I shop in store instead of ordering online?

What time will my order arrive?

What driver notes can I give?

Can I track my delivery?

How do you make sure my order stays frozen during transit?

How long will my delivery stay frozen for unattended?

Missing & faulty items

What happens if my delivery goes missing once delivered?

Does Be Fit Food offer a subscription service?

6. Payments & Pricing

When will I be charged for my order?

Do you store my credit cards details?


What do I do if I’ve been charged incorrectly?

Why have I seen different pricing than what is on your website?

What are your payment options?

7. Heating & Storage

How long will my BFF meals last?

How should I store my meals?

How do I heat my meals?

Can I freeze a meal once defrosted?

Is your packaging recyclable?

Water content in BFF meals

Smoothie Instructions

8. Be Fit Foodie Loyalty Program

Who can join the loyalty program?

What are points worth?

How do I earn loyalty points?

How do I view my point balance?

How do I redeem my points?

I’ve completed a loyalty action, when will I receive my points?

I completed an activity but didn’t earn points!

How do I leave the loyalty program?

What happens if I leave and then decide to join again?

When do points expire?

Can I use my points with a discount code?

Do my loyalty points impact free shipping?

How do I refer a friend?

I’ve referred a friend and they’re going to make a purchase. Do they have a minimum spend?

What happens if I refer a friend and they cancel their order?